ORDER BY PHONE: 800-821-2769

Monday - Friday 10 - 2 pm Central Time

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Terms and Conditions

TERMS

  • Orders are not binding until payment is accepted and verified.
  • Orders received Monday through Friday before 1:30 pm central time - except on holidays - usually ship the same day.
  • We do not ship on Saturday, Sunday, or major US holidays.
  • All delivery dates are estimates and are not guaranteed.
  • Overnight shipping is available - please call during regular business hours to place these orders.
  • All applicable state, local, and federal taxes apply and are clearly displayed during checkout except on international orders.
  • All products are covered by the full manufacturer's warranty.

Our Guarantee

If you are not satisfied with your purchase for any reason, you may return it within 30 days of receipt - in the original manufacturer's packaging - for a full refund of the purchase price.

Please note - shipping charges are not refundable, and you will bear the cost of return shipping unless the item arrives damaged or the error is ours.  Items must be returned in the condition in which they arrived and in their original packaging.


PAYMENT

Credit Cards

  • All prices are listed in US dollars.
  • Payment by credit card or Paypal is preferred.
  • We accept the following credit cards:  Visa, MasterCard, Discover, and American Express. 
  • Credit cards are charged at the time the order is placed.
Check or Money Order

  • We accept checks - both business and personal - and the order ships when the check clears the bank.
  • We accept money orders and the order ships the day the money order is received.
Purchase Orders

  • We accept purchase orders at our discretion on a Net 30 basis from schools, churches, hospitals and government agencies.  Purchase orders can be faxed to 217-466-4212 or emailed to customerservice@thomasdistributing.com.
  • We accept - with pre-approval - purchase orders from businesses with credit references on file. Please call during regular business hours to get set up with an account.

SHIPPING

  • Shipping charges apply to all orders unless otherwise stated.
  • We ship via USPS, FedEx and UPS.
  • Discount and free shipping is Best Way - our choice - and will be via surface delivery through the Post Office or FedEx or UPS.
  • Three Day and Second Day shipping via FedEx is available online.
  • Overnight shipping is available but those orders must be called in during regular business hours.
  • Saturdays, Sundays and major holidays do not count as shipping days in delivery estimates.

INTERNATIONAL ORDERS

  • The customer is responsible for all customs, tax and duty fees.
  • The customer is responsible for shipping charges on all warranty issues.
  • Shipping charges will NOT be refunded if the customer refuses customs, tax and duty fees.
  • Occasionally on international shipments the cost shown in the shopping cart may not reflect actual cost - should this be the case, notice will be sent by email and the customer will be given the choice to proceed or have refund in full.




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